Decision

Annual Complaints Performance and Service Improvement Report 2024/25

Decision Maker: Cabinet

Outcome: For Determination

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: July 2, 2025

Purpose: To approve the Annual Complaints Performance and Service Improvement Report and provide the Governing Body’s Response

Content:

Supporting Documents

Cabinet Report - Annual Complaints Performance and Service Improvement Report 24_25.pdf
Appendix 2 - Housing Ombudsman - Complaint Handling Code Self Assessment - May 2025.pdf
Appendix 2 - Local Government and Social Care Ombudsman - Complaint Handling Code Self Assessment -.pdf
Appendix 1 - Annual Complaints Performance and Service Improvement Report 2024-2025.pdf
Appendix 3 - Governing Bodys Response - Annual Complaints Performance and Service Improvement Repor.pdf

Related Meeting

Cabinet - Wednesday, 2nd July, 2025 10.00 am on July 2, 2025