Decision Maker: Homes and Housing Delivery Policy Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: July 18, 2025

Purpose: To advise Homes and Housing Delivery Committee as to the findings of the Newtrality report and to note the development and implementation of a Target Operating Model.

Content: The Committee RESOLVED to note: The preferred option is option 3 which will respond to current delivery challenges and develop a customer journey approach to service delivery, rather than designed to only meet repairs and maintenance delivery needs. The actions taken to date in the table in the evidence base shown in italics and next steps shown in bold. That a further update report will be brought back to the Committee during 2026.