Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: July 31, 2025

Purpose:

Content: RESOLVED that:   (1)       Cabinet note and agree to the publication of the annual Complaints Performance and Service Improvement Report for Housing.   (2)       the governing body’s response to the report be publicised on the website.   (3)       Cabinet note and agree the publication of the Self Assessment against the Code.   REASONS FOR DECISION - To comply with legislation and the Housing Ombudsman’s regulatory requirements.  To ensure the complaints procedures were working in practice and compliant with the Code.  To ensure complaints were open and transparent to the public in line with legislation.   OTHER OPTIONS CONSIDERED AND REJECTED - Not to have a Self Assessment and annual Complaints Performance Service Improvement report, this was rejected as this would not comply with legislation.   This was not a Key Decision and so can be implemented with immediate effect by officers.