Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: September 16, 2025

Purpose: Following a review of Flintshire Connects, the service responsible for face-to-face customer service, this report presents three options for the future delivery of the service.

Content: (a)       That the key findings of public consultation be noted;   (b)       That the key findings of internal stakeholder engagement be noted;   (c)        That three options for the future delivery of Flintshire Connects be considered;   (d)       That Cabinet support option 3 – a peripatetic model as the preferred model for future service delivery and supports Flintshire Connects to introduce the changes as soon as possible in 2025-26;   (e)       That the criteria for determining the location and frequencies of the new community surgeries be agreed;   (f)        That Cabinet agrees to consult all elected Members on potential locations for new community surgeries; and   (g)       That further consideration to be given to the financial concerns raised at Corporate Resources Overview and Scrutiny Committee in relation to the proposed model.