Decision Maker: Mayor and Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: September 10, 2025

Purpose:

Content: It was MOVED, SECONDED and RESOLVED to note the annual submission against the statutory Housing Ombudsman Service Complaint Handling Code 2024. This consists of the annual self-assessment against the Code, the annual complaints report and service improvement report.