Decision Maker: Executive, Council

Outcome: For Determination

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: September 23, 2025

Purpose: Update to the Housing Complaints Policy that was adopted in April 2024. This has been reviewed by the Housing Ombudsman and a number of recommendations were put forward, this updated policy includes those recommendations to reflect the requirements from the Housing Ombudsman.

Content: Agreed:   RECOMMENDED that Council approve the adoption of the new Housing Complaints Policy for the 2025-203 period.   Reason for Decision: As set out in the report.     </AI10> <TRAILER_SECTION>