Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: September 15, 2025

Purpose: This report will update Cabinet on the annual housing complaints self-assessment and provide the regulatory response.

Content: Cabinet agreed to:   i)  Review and approve the 2024-25 self-assessment of compliance with the Housing Ombudsman’s Complaints Handling Code and the actions for improvement that the Council has identified.   ii)  Approve the response from Cabinet and to it being published on the website alongside the Self-Assessment and Annual report.