Decision Maker: Social & Health Care Overview & Scrutiny Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 4, 2025

Purpose: That Members scrutinise the effectiveness of the complaints procedure with lessons being learnt to improve service provision.

Content: (a)     That members support the effectiveness of the complaints procedure and lessons learnt to improve service provision; and (b)     That members recognise the compliments received by the portfolio and outcomes achieved.