Decision Maker: Together for Families Overview and Scrutiny Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: October 1, 2025

Purpose:

Content: RESOLVED that the compliments, comments and complaints report for 2024/2025, comments and actions as outlined in the minutes be noted.   Actions:   1.   Monitor and record complaints submitted by private law firms starting from this quarter and identify any from the previous 6 months and compensation paid. 2.  Analyse the 18 upheld LGSCO complaints in education to identify specific themes.