Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: November 11, 2025

Purpose: To seek Cabinet’s approval for the adoption of three Housing Landlord policies that supports improved service delivery, accountability and tenant wellbeing: • New – Disabled Aids and Adaptations Policy 2025-2028 • Updated – Housing Revenue Account Governance Framework 2025-2026 • New – Reasonable Adjustments Policy 2025-2029

Content: 1.    That Cabinet approves: ·      The Housing Landlord Services Disabled Aids and Adaptations Policy 2025-2028. ·      The Housing Revenue Account Governance Framework: Housing Landlord Service 2025-2026 ·      The Housing Landlord Services Reasonable Adjustments Policy 2025-2029   2.    That Cabinet delegates minor operational and legislative amendments to the Assistant Director for Housing in consultation with the Portfolio Holder for Strategic and Operational Housing to the Housing Landlord Services Disabled Aids and Adaptations Policy 2025-2028.   3.    That Cabinet delegates minor operational and legislative amendments to the Assistant Director for Housing in consultation with the Portfolio Holder for Strategic and Operational Housing to the Housing Revenue Account Governance Framework: Housing Landlord Service 2025-2026.   4.    That Cabinet delegates minor operational and legislative amendments to the Assistant Director for Housing in consultation with the Portfolio Holder for Strategic and Operational Housing to the Housing Landlord Services Reasonable Adjustments Policy 2025-2029.   5.    That Cabinet approves the continued delegation to the Assistant Director for Housing to undertake all operational and managerial decisions related to the HRA Disabled Aids and Adaptations policy including determining requests for aids and adaptations.  

Reasons for the decision: ·         The Council has a statutory duty to provide a disabled aids and adaptations service for its tenants, in compliance with relevant legislation and regulatory standards. The council recognises that the current service requires modernisation to improve both operational delivery and the experience of tenants who rely on it. The proposed Aids and Adaptations Policy, developed in collaboration with tenants, addresses this need and reflects the Council’ commitment to equality, inclusion, and tenant wellbeing. ·         As a responsible social landlord, the Council must maintain robust governance arrangements to effectively monitor and scrutinise the management of its Housing Landlord Service, This is essential for ensuring transparency, accountability, and high-quality service delivery. ·         In line with the Regulator of Social Housing’s consumer standards, the Council is also required to treat tenants with fairness and respect, ensuring services are accessible to all. The Transparency, Influence and Accountability Standard reinforces the need for inclusive engagement, while the Safety and Quality Standard mandates that homes are safe and responsive to the needs of vulnerable tenants. The Tenancy Standard further expects landlords to support tenants in sustaining their tenancies – an outcome that depends on making reasonable adjustments for those facing barriers.

Alternative options considered: ·         Do Nothing – To take no action by choosing not to implement the policies. This approach would carry risks, not only for the council but, more importantly, for the quality and consistency of service provided to tenants. ·         The HRA Governance Framework requires updating to reflect the South and East Lincolnshire Councils Partnership structure.