Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: November 12, 2025

Purpose: This report brings forward a refreshed Customer Philosophy which sets out the Council approach to customer services and experience for the administration to consider and adopt.

Content: DECISION:   RESOLVED:   1.  That the ‘Our Customer Philosophy 2025-2030’, as set out in Appendix 1 to the report, be formally adopted by the Cabinet.     Reason for the Decision:    As contained within the report.   Alternative options considered:   None other than contained within the report.   Conflicts of interest declared:   None.   Dispensations granted in respect of a conflict of interest:   N/A