Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: November 25, 2025

Purpose: Cabinet is invited to note the information presented in the annual complaints report and formally receive the annual letter from the Public Services Ombudsman.

Content: Cabinet agreed to note the information presented in the report and agreed to continue to support the central Complaints and FOI Team. Cabinet also agreed to note the annual letter from the Public Services Ombudsman.   REASON FOR DECISION: As set out in the report. CONSULTATION: As set out in the report. MEMBERS’ INTERESTS: None.