Decision Maker: Governance and Audit Committee

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: November 24, 2025

Purpose: To update Members on the current unpaid carers services in Flintshire including the outcome of the recent procurement exercise and review by the Ombudsman.

Content: That the Committee:   (a)     Acknowledges the update on the process of recommissioning unpaid carers services;   (b)     Acknowledges the outcome of the Public Services Ombudsman for Wales (PSOW) “Own Initiative” Investigation into Carers Services and the progress made against the resulting action plan; and   (c)     Acknowledges the positive work underway with the North East Wales Carers Information Service (NEWCIS) to develop our unpaid carers services and the Carers Centre as a hub for unpaid carers in Flintshire.