Decision Maker: Housing Policy Committee

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: December 4, 2025

Purpose: The Housing and Neighbourhoods Service collects performance data on a suite of indicators including Tenant Satisfaction Measures (TSMs) which we are required to submit annually to the Regulator of Social Housing.

Content: 8.1 The Committee considered a report of the Executive Director of Neighbourhood Services which provided the Committee with an overview of housing performance for a range of services within the remit of the Committee, enabling it to monitor progress against the Housing Strategy ambitions, the Regulator of Social Housing Tenant Satisfaction Measures, as well as other key housing performance indicators that feed into the Council’s Outcome Framework     8.2 RESOLVED UNANIMOUSLY: That the Housing Policy Committee notes the Housing performance update provided for Quarter 2 2025/26 (July - September 2025).         8.3 Reasons for Decision     8.3.1 The Housing Policy Committee has delegated authority to monitor the performance of housing services to ensure that: ·       The service is delivering for tenants, and that tenant satisfaction is closely monitored. ·       Limited resources are maximised due to budgetary pressures. ·       The Council is delivering on corporate priorities. Performance information is also shared with external organisations such as the Regulator of Social Housing and the Housing Ombudsman for scrutiny.       8.4 Alternatives Considered and Rejected     8.4.1 The Housing Policy Committee has delegated responsibility for the regular monitoring of data including performance and financial information, and the performance monitoring of Housing (public sector, private sector, and related functions) services. Therefore, no alternative options to the production of this report have been considered.