Decision Maker: Cabinet

Outcome: Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: December 9, 2025

Purpose: The cabinet will be asked to approve the new Customer Experience and Access Strategy which sets out a cross-Council transformation agenda that directly affects how residents interact with the Council and its services.

Content: Cabinet resolved to approve the Customer Experience and Access Strategy 2025-2028 and its action plan for implementation, as set out at Appendices 1 and 2 respectively to the report.