Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: December 10, 2025

Purpose:

Content: Cabinet received the Digital Strategy 2025/26-2027/28 covering the development of online services which would help to ensure the Council delivered improvements to help residents access digital services quickly and easily.   The Portfolio Holder for Resources and Performance advised that the Strategy set out how technology would be used over the next three years building on the progress already made from improving online access to services to supporting staff with better tools.  The Strategy would help to strengthen resilience, build digital confidence across the workforce and ensure no resident was let behind as services modernised.   Members welcomed the strategy in particular the emphasis on digital inclusion, proposed improvements to the website and stressed the importance of digitising records particularly in the light of Local Government Reorganisation.   It was RESOLVED:   1.    That the adoption of the Digital Strategy 2025/6 -27/28 (Appendix A) be approved. 2.    That the four key priorities to: develop digital solutions, improve the website and intranet, adopt AI, and drive the use of digital services be noted. 3.    That it be noted that the Digital Strategy strengthens resilience, standardisation, and digital capability to ensure the Council is ‘fighting fit’ for Local Government Reorganisation and supports the Corporate Plan priority of Balancing the Budget.   4.    That it be noted that significant opportunities have been identified to further utilise digital services in high priority services, to continue to provide non-digital support and service access for vulnerable people who require it, and that lessons have been learned from digital development work already completed.