Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: December 10, 2025

Purpose:

Content: That Cabinet note the content of the Public Sector Ombudsman for Wales (PSOW) annual letter and inform the PSOW of their considerations and any proposed actions.   That the authority continues to engage with the PSOW complaints standards work, access training for staff and provide the PSOW with complaints data.