Decision Maker: Executive

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: September 3, 2024

Purpose: To seek Executive approval for the adoption of the Tenant Engagement Strategy.   This a new Strategy produced in response to the Social Housing (Regulation) Act 2023 and the new Consumer Standards set by the Regulator of Social Housing.  The Tenant Engagement Strategy sets out the Council’s approach to improving how we listen to and work with our tenants.   Following agreement at the Executive on 02 July 2024, the draft Tenant Engagement Strategy was circulated  for public consultation from 16 July to 20 August.  The report summarises the outcome of the consultation and any necessary changes as a result.  

Content: RESOLVED that the Executive:   (a)  agrees the Tenant Engagement Strategy, as provided in Appendix A to the report, be adopted;   (b)  notes that the Continuous Improvement Action Plan element of the Strategy will be a live document that will be kept up to date by the Principal Tenant Engagement Officer; and   (c)  agrees that authority be delegated to the Director of Housing, following consultation with the Executive Member for Housing, to make any minor changes to the Strategy providing they do not alter the approach and objectives of the Strategy.