Decision Maker: Housing Select Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 4, 2024

Purpose:

Content: RESOLVED: That ·         the report be noted. ·         the Committee supports the Cabinet Member, Councillor Will Cooper, performing the role of the ‘Member responsible for Complaints’ for the purposes of the Housing Ombudsman Complaint Handling Code. ·         the annual submissions required under the statutory Housing Ombudsman Service Complaint Handling Code 2024 that include the annual self-assessment against the Code, the annual complaints report and service improvement report, be presented to the Committee each year before the 30th of June publication deadline.