Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: October 15, 2024

Purpose:

Content: *RESOLVED –   1.   That the Housing Service Customer Vulnerability Policy, attached at Appendix 1 of the officer’s report, be approved.   2.   That authority be delegated to the Service Director – Housing, in consultation with the Cabinet Member for Housing, to approve minor amendments to the Housing Service Customer Vulnerability Policy in between formal review periods.   REASONS FOR DECISIONS   1.   The adoption of the Housing Service Customer Vulnerability Policy will ensure that the Housing Service has a clear, consistent policy to support vulnerable tenants.   2.   The Housing Service Customer Vulnerability Policy will ensure that the Council is compliant with the Regulator of Social Housing Consumer Standards.