The Pensions Board of Hammersmith & Fulham Council was scheduled to meet on Wednesday 3 June 2026 to review the performance of the Local Pension Partnership Administration (LPPA) and discuss updates on pension administration. The meeting was also scheduled to include a review of the draft conflict of interest policy for the Hammersmith & Fulham Pension Fund.

Key Performance Indicators

The Board was scheduled to review a report summarising the performance of the Local Pension Partnership Administration (LPPA) in providing pension administration services to the Hammersmith & Fulham Pension Fund. This report detailed Key Performance Indicators (KPIs) for the period of January to March 2026. The report indicated that LPPA processed 1349 cases during this quarter, a decrease from the previous quarter but an overall increase compared to earlier periods in the 2025/26 scheme year. The report highlighted performance in specific areas, including retirements, deaths, transfers, and refunds, noting continuous improvement in some areas and slight falls in others. The Head of Pensions was noted to be collaborating with LPPA to sustain improved service level agreement (SLA) performance and mitigate operational risks.

Pension Administration Update

A further update was scheduled to cover the ongoing work of the Pensions team. The report highlighted that while employer engagement remained strong, member satisfaction survey responses were low, with dissatisfaction increasing. The report detailed the number of complaints received and dealt with by LPPA, noting that most were related to retirements and transfer processing. It also provided figures on calls to the LPPA Helpdesk, including average wait times and call abandonment rates. The update also covered regulatory matters, including progress on the McCloud remedy, the Pensions Dashboard, and the implications of the Pensions Bill. The report noted that the Hammersmith & Fulham Pension Fund's partnership with LPPA began on 28 January 2022, and that LPPA was committed to service improvement.

Conflict of Interest Policy

The Board was also scheduled to consider a draft conflict of interest policy for the Hammersmith & Fulham Pension Fund. This policy is a requirement under the Local Government Pension Scheme (Amendment) (Governance) Regulations 2026. The draft policy was compiled in collaboration with Hymans Robertson and was to be presented to the Pension Fund Committee for finalisation before publication. The policy aims to set out the Council's approach to identifying, monitoring, and managing actual, potential, and perceived conflicts of interest related to the pension scheme.