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Notice of Decision Taken Between Meetings - (DPH01 24) ANNUAL HOUSING COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENT REPORT INCLUDING SELF-ASSESSMENT AGAINST THE HOUSING OMBUDSMAN’S CODE, Decision Notices - Friday, 21st June, 2024 3.35 pm
June 21, 2024 View on council websiteSummary
The Dover Council meeting on 21 June 2024 focused on housing issues, including a self-assessment report from the Housing Ombudsman, and a decision taken between meetings regarding public health. The council also discussed local infrastructure projects and community engagement initiatives.
Housing Ombudsman Self-Assessment
The council reviewed the Housing Ombudsman Self-Assessment Cover Report including Appendices 1 and 2. The report highlighted the council's compliance with the Housing Ombudsman’s Complaint Handling Code. The self-assessment aimed to identify areas for improvement in handling tenant complaints. Councillors debated the effectiveness of current complaint resolution processes and the need for more transparent communication with tenants. One councillor noted, Improving our complaint handling is crucial for maintaining trust with our residents.
Decision Taken Between Meetings
The council acknowledged the Decision Taken Between Meetings Notice DPH01 24, which involved a public health initiative. The decision was related to the allocation of funds for a new mental health outreach programme. Arguments in favour of the decision emphasised the urgent need for mental health support in the community, especially post-pandemic. There were no significant objections raised during the meeting.
Local Infrastructure Projects
Discussions also covered ongoing local infrastructure projects, including road maintenance and public transport improvements. The council highlighted the progress of the Dover Western Docks Revival project, which aims to enhance the port's capacity and facilities. Councillors discussed the potential economic benefits and the importance of minimising disruption to local residents during construction.
Community Engagement Initiatives
The council explored new community engagement initiatives designed to increase public participation in local governance. Proposals included the introduction of digital platforms for community feedback and regular town hall meetings. One councillor remarked, Engaging our community is essential for ensuring that our policies reflect the needs and aspirations of our residents.
For more details, you can refer to the Public reports pack 21st-Jun-2024 15.35 Decision Notices.
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