The South Holland Council's Performance Monitoring Panel is scheduled to meet on Wednesday, 10 December 2025, to review performance reports, discuss the South Holland Centre, and receive an update from Anglian Water. The panel will also look at implemented planning decisions.

Anglian Water Update

Anglian Water representatives are expected to attend the meeting to provide a presentation to the Performance Monitoring Panel members.

Q2 Performance Report 2025-26

The panel will be given an update on the council's performance between 1 July 2025 and 30 September 2025. The Q2 Performance Report 25-26, prepared by James Gilbert, Assistant Director - Corporate, and Corey Gooch, Business Intelligence and Change Manager, indicates that 90% of the council's performance metrics are positive against targets. However, some areas of under-performance are noted in the report:

• Corporate Complaints: 85.19% of corporate complaints were responded to within the set timescales, against a target of 95%.
• Fly-tipping: The collection rate for fly-tips within 5 working days of being reported has dipped slightly below the target rate of 95%.

The report also contains updates on actions from the previous Performance Monitoring Panel meeting. These include:

• The cost of planning appeals. Rachael Leggett, a Responsible Officer, provided an update stating that the costs are embedded in service delivery and not separately itemised, but additional costs can arise from hosting a public inquiry, seeking specialist external advice or commissioning legal representation.
• More specific data on fly-tipping.
• Confirmation that a new pump was installed at the swimming pool during Q1 (May) and the pool was operational in June, however the replacement only remained operational for a couple of months.
• Clarification on callback volumes.
• An explanation of the drop in call volumes and webchat usage for Q1 2025/26.
• An explanation of the increased average speed of answer.
• Missing ticket data for the South Holland Centre.
• The number of Section 59 warnings¹ that had been issued.
• More information relating to the Town and Parishes alternative CCTV systems.
• How the 'How you can help us' information can be circulated within the district.
• Improved communication to raise awareness of the South and East Lincolnshire Council's Community Lottery Scheme.

Review of Implemented Planning Decisions

The panel will review implemented planning decisions. According to a report prepared by Phil Norman, Assistant Director – Planning and Strategic Infrastructure, and Jacob Bryan, Planning Officer, a tour of development sites took place on 16 October 2025, with five councillors attending. The report notes that the main conclusions noted throughout the exercise included the lack of private front gardens, a uniform approach to design and material finish, and the siting of private bin collection points. The report recommends that the conclusions from the review of implemented planning decisions be reported to the Planning Committee.

South Holland Centre Performance Update

The panel is scheduled to discuss the South Holland Centre Performance Update. According to a report prepared by Emily Spicer, Assistant Director - Communities and Housing Services, and Nichola Holderness, Group Manager – Community Leadership, ticket sales are at 13,817, which is higher than this time in 2024. The report also notes that tickets are selling positively for the 2025 pantomime Rapunzel , with sales and reservations currently at 9,202. The report recommends that the panel notes the content of the report.

Key Decision Plan

The panel will note the current Key Decision Plan². The Key Decision Plan lists key decisions that the council is likely to make over the next twelve months. These include:

• The award of contract under an agency agreement for the operation and lifecycle maintenance of the council's leisure facilities.
• Input into the Draft Action Plan to underpin delivery of the Trees & Hedgerows Strategy.
• Input into the Draft Action Plan for Carbon Reduction prior to adoption by Cabinet.
• The award of a contract for retrofit works including Air Source Heat Pumps, solar panels, loft insulation and ventilation for installation in the council's housing stock.
• A review of existing and introduce new waste policies to enable implementation of the new household waste collection model.
• Acknowledgement and agreement of the Destination Lincolnshire Local Visitor Economy Partnership Destination Management Plan and the South and East Lincolnshire Councils Partnership Destination Management Plan.
• Adoption of a business plan and asset management strategy and build the finances into the budget.
• Consideration of the Spalding Conservation Area Appraisal, Spalding Heritage Strategy, Holbeach Conservation Area Appraisal, and South and East Lincolnshire Councils Partnership Design Guide prior to public consultation.
• Agreement of a joint South and East Lincolnshire Councils Partnership Safeguarding Policy in order to standardise the Partnership's approach to Safeguarding children and adults in the work we do.
• A decision to allocate grant funding from the UK Shared Prosperity Fund³ and the Rural England Prosperity Fund⁴ for South Holland District.

Performance Monitoring Panel Work Programme

The panel will consider its work programme. The work programme sets out the dates of future panel meetings along with proposed items for consideration. The panel will also consider the task groups that have been identified by the panel.