The Transport Committee held a question and answer session with the Transport for London Commissioner and the Deputy Mayor for Transport, addressing a wide range of issues including accessibility, taxi and private hire services, bus speeds, road safety, and capital projects. Key decisions included noting the responses to previous committee outputs and delegating authority to the Chair to agree any further outputs from the meeting.

Accessibility and Inclusion in Transport Planning

A significant portion of the meeting was dedicated to discussing accessibility and inclusion within London's transport system. Sev Dance, Deputy Mayor for Transport, and Andy Lord, TfL Commissioner, responded to recommendations from a committee report on the topic. Both acknowledged the importance of making public transport accessible to as many people as possible, particularly given the age of some of London's infrastructure, such as the Underground.

TfL is committed to embedding accessibility into project design and increasing co-production with disabled people and their representative groups. They are reviewing advocacy groups to broaden representation and reach those who currently avoid public transport due to perceived barriers. Specific progress highlighted included the introduction of self-reporting lifts, which provide real-time information on lift availability, and the ongoing step-free access programme, with new stations like Colindale and Knightsbridge delivered this year, and Surrey Quays and Northolt planned for the year ahead. Proposals are also in place to ensure access to toilets within 20 minutes across the network.

Assembly Member Hina Bokhari OBE raised concerns about the Mayor's perceived resistance to appointing a dedicated disability champion, a proposal that had cross-party support. The Deputy Mayor stated that while a disability champion is a welcome idea, TfL already has several forums focusing on accessibility improvements.

The committee also discussed data collection methods and the potential for gender-responsive budgeting within transport planning. TfL acknowledged the critique regarding data collection and usage, promising to review its representativeness and consider improvements.

Taxi and Private Hire Vehicles

The committee engaged in a detailed discussion regarding the taxi and private hire sector. Andy Lord, TfL Commissioner, provided an update on the 2025 Taxi and Private Hire Action Plan, noting some minor delays due to resourcing pressures and changes to Department for Transport (DfT) standards. Progress has been made on cross-border hiring, with proposed legislative changes in the English Devolution Bill being supported by TfL. Guidance on advanced driver safety assistance has been developed, and vehicles will be checked during annual licensing inspections. Consultation on zero emissions for licensing is due to be published in the spring, and TfL is improving access to electric vehicle charging infrastructure, including a new hub at Hatton Cross.

A significant concern raised was cross-border hiring, with both the Commissioner and Deputy Mayor agreeing it is a problem that undermines the integrity of London's licensing system. They have made a strong case to the DfT, which appears to recognise the issue, with proposed amendments being considered as part of the English devolution legislation.

The issue of capping the number of private hire vehicles was also discussed. While TfL does not have the power to cap licenses, requiring primary legislation change, the Deputy Mayor acknowledged that with hindsight, a cap would have been helpful, particularly from a congestion perspective. They have flagged this to the Government as a concern.

Concerns were also raised about the decline in the number of black cabs during the Mayor's tenure. While black cabs have existing privileges, such as bus lane access, the committee questioned whether further measures would be introduced to support them. TfL highlighted the Taxi and Private Hire Action Plan, with many tasks aimed at preserving the iconic black cab. Discussions also touched upon the impact of Oxford Street's pedestrianisation on black cabs.

TfL is also considering options for new financial support for taxi drivers, with an update anticipated by the end of April.

Bus Services and Speeds

The committee discussed measures to tackle slow bus speeds, a persistent problem for passengers and operators. TfL has a comprehensive action plan, but acknowledged that bus speeds have declined over the last three years. While speeds have not yet increased, waiting times and bus availability have improved. Measures being implemented include lane rental for utility works, improved bus priority schemes, and better matching of bus supply to demand, particularly in outer London. TfL is also rolling out new technology for traffic light systems to prioritise certain vehicle types.

Concerns were raised by drivers and operators that the reallocation of road space, particularly for cycle lanes, is contributing to bus speed reduction. TfL acknowledged this can have an impact in some parts of the city but stressed the importance of segregated cycle lanes for Vision Zero goals. They also confirmed that Local Traffic Management (LTM) schemes are not considered a significant cause of bus speed deterioration. The impact of 20mph speed limits was also discussed, with TfL stating there is no evidence that they materially impact bus journey times, while significantly improving safety.

The weight of electric buses was also raised, with TfL stating they are not aware of any specific evidence that the extra axle weight is contributing to additional road wear or potholes, though they are monitoring infrastructure age.

Changes to bus routes, particularly in outer London, were a significant point of discussion. While TfL aims to rebalance capacity from inner to outer London, concerns were raised about the impact on local residents, especially older and disabled individuals, who may face longer walks to bus stops. TfL stated that all changes go through full consultation and that they aim to minimise the impact on those with accessibility needs. However, they acknowledged that direct access to some central London locations may no longer be part of some routes, with interchange options being provided.

The Superloop initiative was also discussed, with plans for four further routes: SL-12 (Rainham to Gants Hill), SL-13 (Hendon to Ealing Broadway), SL-14 (Stratford to Chingford Hatch), and SL-15 (Clapham Junction to Elton). Concerns were raised about the Superloop's design, with some routes appearing to add to existing congestion in hubs rather than connecting the ends of spokes as intended. TfL stated that the Superloop is designed to connect outer London and improve connectivity, and that they are looking at how to improve outer London bus services more broadly.

Road Safety and Vision Zero

The newly published Vision Zero Action Plan was discussed, aiming to accelerate progress towards the Mayor's targets of zero deaths or serious injuries on London's transport network by 2041. Key measures include further speed limit reductions, upgrading and expanding the camera safety network, investing in safer junctions, and piloting new crossings. TfL is also investigating the risks posed by SUVs and rolling out intelligent speed assistance and direct vision standards for heavy goods vehicles (HGVs).

However, concerns were raised that the Mayor's bus safety target of no person killed or seriously injured on or by a bus by 2030 appears to have failed, with figures remaining largely static since 2018. TfL acknowledged that more work is needed in bus safety, despite overall road safety improvements in London. They are committed to hitting the 2030 target and are testing new technologies, such as automatic braking systems for buses.

The importance of supporting bereaved families and victims of road traffic collisions was highlighted, with a particular concern raised about the sudden closure of RoadPeace, a charity providing mutual support. TfL is committed to supporting victim services beyond 2028 and is working with the Government to address this nationally.

Capital Projects

Discussions covered several significant capital projects. Regarding the DLR extension across the river, TfL is in detailed discussions about phasing government financial support and wider funding, with early market engagement underway for construction. The focus for the year ahead is on the transfer works order act and planning requirements.

The Bakerloo line extension is estimated to cost around £4.5 billion, with TfL continuing to make the case to the government for funding. The West London Orbital scheme, estimated at £1 billion, has received welcome investment from local boroughs, the Mayor, and TfL to progress the business case. TfL is engaging with Network Rail, HS2, and the DfT to demonstrate the economic benefits and explore potential earlier integration of the Elizabeth Line at Old Oak Common.

The rollout of new Piccadilly line trains has faced further slippage, with the earliest service now anticipated for December 2026, potentially extending to mid-2027. TfL acknowledged the disappointment but is pushing hard for the December target, with a key milestone being the first trains running with in-service software.

Assaults on Transport Workers

A significant portion of the meeting focused on assaults on transport workers, with frontline staff sharing harrowing personal experiences. Key issues raised included:

• Underreporting: Despite TfL's zero-tolerance policy, many incidents, particularly verbal abuse and minor assaults, go unreported due to time-consuming reporting processes, perceived lack of management support, and fear of being blamed.
• Reporting Systems: The Electronic Incident Report Form (EIRF) system was described as antiquated, time-consuming, and a barrier to reporting. TfL is piloting a new system expected to be rolled out by September 2026.
• Management Support: A recurring theme was the lack of consistent support from line managers, with instances of victim-blaming and a perceived lack of genuine concern. While senior management visits were appreciated, the middle management layer was seen as a barrier to cultural change.
• Training: While de-escalation training was considered useful, it was noted that it often departs from reality and does not adequately prepare staff for unpredictable or extreme situations. Safeguarding training is being piloted for frontline colleagues.
• British Transport Police (BTP) Response: Panel members expressed significant dissatisfaction with BTP response times and effectiveness, citing underfunding and a lack of visible presence. TfL is increasing its investment in BTP and working on an optimised policing model, but acknowledged the need for improvement.
• Private Hire Vehicle (PHV) Drivers: Self-employed PHV drivers feel particularly unsupported, with limited recourse for reporting incidents and a lack of acceptance of their own evidence, such as audio recordings from dashcams. TfL is advocating for mandatory CCTV and audio recording for PHVs at a national level.
• Hate Crimes: An increase in hate crimes targeting transport workers, particularly those of colour, was reported, exacerbated by wider societal issues. TfL is monitoring hate crime statistics and planning for potential increases during civil unrest.
• Culture Change: A strong call was made for a culture shift within TfL and its operators, where reporting incidents is encouraged and supported, rather than seen as a sign of failure.

TfL acknowledged the seriousness of the issues, committed to improving reporting mechanisms and management support, and is advocating for assault on a transport worker to be made a standalone criminal offence.

Autonomous Vehicles (AVs)

The committee discussed the potential rollout of autonomous vehicles in London. The Deputy Mayor stated that the Mayor is watching developments closely, acknowledging potential benefits like improved safety and reduced car dependency, but also potential dis-benefits such as increased congestion and impact on livelihoods. TfL would regulate any passenger services under its existing private hire and taxi licensing scheme. Concerns were raised about the potential threat to the black cab industry, which is fully accessible, and the need for an urgent review of automation's impact. TfL is engaged in discussions with the DfT and is part of the Mayor's AI Task Force, which will consider transport impacts. An accessibility roundtable including disabled communities and passenger service operators is being considered. TfL has submitted a consultation response to the DfT on AVs, focusing on safety, devolution of powers, congestion, pollution, enforcement, and safeguarding.

Business Leases and Tube Noise

Concerns were raised about TfL's handling of business leases, with examples of family-run businesses facing non-renewal of leases or substantial rent increases. TfL stated they have robust processes for dealing with leases and aim to get the best value from their facilities, while also ensuring safety. They are reviewing the specific cases mentioned.

Regarding tube noise, TfL is continuing efforts to manage and reduce noise and vibration across the network, particularly on older lines. Trials of a new acoustic rail grinding machine are planned for spring 2026, and a Tuned Mass Dampener is being trialled at Earl's Court. Specific locations like Highbury & Islington to King's Cross St. Pancras on the Victoria line are being addressed with measures including rail grinding, potential resin injection into timber sleepers, and train coasting. TfL is also working with boroughs and residents on noise issues and encourages the public to report complaints directly to their customer service team.

Other Matters

The committee also noted responses from TfL regarding pedicab licensing and from the Secretary of State for Transport regarding the Railways Bill. The latter confirmed that while Transport Focus will have a different role to London TravelWatch in the reformed railways, London TravelWatch will continue to have a voice on matters impacting the London transport network, and collaboration between the two bodies is expected to continue.