Arnold Woolley Dip.IM, MCMI | Councillor for Buckley: Bistre East, Flintshire

Cllr Arnold Woolley Dip.IM, MCMI

Eagle Buckley: Bistre East

Email: arnold.woolley@flintshire.gov.uk

Council Profile: View on council website

Committees: Constitution and Democratic Services Committee (Committee Member) Corporate Resources Overview & Scrutiny Committee (Committee Member) Flintshire County Council (Committee Member) Social & Health Care Overview & Scrutiny Committee Environment & Economy Overview & Scrutiny Committee (Committee Member, Observer) Education, Youth & Culture Overview & Scrutiny Committee Joint Education, Youth & Culture and Social & Health Care Overview & Scrutiny Committee Governance and Audit Committee (Committee Member)

Public Services Ombudsman for Wales Annual Letter 2024-25 and half-year complaints performance 2025-26

From: Governance and Audit CommitteeWednesday, 21st January, 2026 10.00 am - January 21, 2026

The purpose of this report is to share the Public Services Ombudsman for Wales Annual Letter 2024-25 for Flintshire County Council. The Annual Letter provides an overview of the performance of the Council in relation to complaints of maladministration received between 1 April 2024 - 31 March 2025. This report also provides an overview of complaints received by each portfolio of Flintshire County Council in the first half 2025-26 (1 April 2025 - 30 September 2025).

Recommendations Approved

Action Tracking

From: Governance and Audit CommitteeWednesday, 21st January, 2026 10.00 am - January 21, 2026

To inform the Committee of the actions resulting from points raised at previous Governance & Audit Committee meetings.

Recommendations Approved

Cllr Arnold Woolley Dip.IM, MCMI

Activity Timeline

Meetings Attended ^{Note this may include planned future meetings.}

Decisions from Meetings

Public Services Ombudsman for Wales Annual Letter 2024-25 and half-year complaints performance 2025-26

Action Tracking

Position of Chair of Governance & Audit Committee

Local Government (Access to Information) Act 1985 - to consider the exclusion of the press and public

Internal Audit Progress Report

Summary

Cllr Arnold Woolley Dip.IM, MCMI

Activity Timeline

Meetings Attended Note this may include planned future meetings.

Decisions from Meetings

Public Services Ombudsman for Wales Annual Letter 2024-25 and half-year complaints performance 2025-26

Action Tracking

Position of Chair of Governance & Audit Committee

Local Government (Access to Information) Act 1985 - to consider the exclusion of the press and public

Internal Audit Progress Report

Summary

Meetings Attended ^{Note this may include planned future meetings.}