Councillor James Griggs

2024/25 Complaints Performance Overview

From: CabinetThursday, 11th September, 2025 7.00 pm - September 11, 2025

...to improve complaint handling, the Cabinet approved changes to the council's Complaints Policy to align with the Housing Ombudsman's Complaint Handling Code, noted the 2024-25 complaints performance, acknowledged progress on lessons learned from 2023-24, and approved service delivery changes to address maladministration findings by the Housing Ombudsman.

Recommendations Approved

Town Centre Strategy

From: CabinetThursday, 11th September, 2025 7.00 pm - September 11, 2025

...to endorse the progress of the 'rebuild our town' mission, including measures to accelerate decision-making and deliver visible improvements in Harlow town centre.

For Determination

Annual Treasury Management Report 2024/25

From: CabinetThursday, 11th September, 2025 7.00 pm - September 11, 2025

...to recommend to Council the approval of the Annual Treasury Management Report for 2024/25 and to note the non-compliance with three Treasury Management Strategy Statement indicators during 2024/25, which were subsequently reviewed for future compliance in the 2025/26 strategy.

Recommendations Approved

Tree Policy

From: CabinetThursday, 11th September, 2025 7.00 pm - September 11, 2025

...to adopt the Tree Management Policy, which provides a framework for decisions affecting trees in Harlow, including council-owned trees and resident proposals, and delegates authority to the Director of Environment to make minor changes.

Recommendations Approved

Town Centre Strategy

From: Special, CabinetThursday, 5th June, 2025 7.00 pm - June 05, 2025

Recommendations Approved