Jo Lawson - Councillor for Kirklees (Crosland Moor and Netherton)

Councillor Jo Lawson

Kirklees Community Independents Group Crosland Moor and Netherton Group Business Manager - KCIG

Is this you? Claim this page.

Activity Timeline

Meetings Attended Note this may include planned future meetings.

74 meetings · Page 1 of 15

Health and Adult Social Care Scrutiny Panel Chair

Health and Adult Social Care Scrutiny Panel - Wednesday 22nd April 2026 2.00 pm

April 22, 2026, 2:00 pm
Overview and Scrutiny Management Committee Committee Member

Overview and Scrutiny Management Committee - Friday 27th March 2026 10.00 am

March 27, 2026, 10:00 am
Council Committee Member

Council - Wednesday 11th March 2026 5.30 pm

March 11, 2026, 5:30 pm
Health and Adult Social Care Scrutiny Panel Chair

Health and Adult Social Care Scrutiny Panel - Wednesday 4th March 2026 2.00 pm

March 04, 2026, 2:00 pm
Overview and Scrutiny Management Committee Committee Member

Overview and Scrutiny Management Committee - Friday, 27 February 2026 - 10.00 am

February 27, 2026, 10:00 am

Decisions from Meetings

169 decisions · Page 12 of 34

Housing Annual Complaints Performance and Service Improvement Report and Self-Assessment 2024/25

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

To seek Cabinet approval of an updated Complaints Handling Policy and Redress Policy.   The report also provides Cabinet with a copy of the mandatory ‘Annual Complaints Performance and Service Improvement report for 2024/25’, including the Council’s self-assessment against the Housing Ombudsman Complaint Handling Code for comment and approval prior to submission to the Housing Ombudsman by 30th June 2025.   Engagement process   The Complaints Handling Policy has been updated to improve accessibility for residents and in addition minor process changes have been made to reflect the level of investigating manager responding to complaints at each stage.  The updated policy strengthens the Council’s compliance with Housing Ombudsman Complaint Handling Code.   The Redress Policy has also been updated and includes improvements to accessibility and aligns with the new Housing Ombudsman Service Remedies and Insurance Guidance e.g. the policy now aligns with levels of redress recommended by the Housing Ombudsman Service.  

Recommendations Approved

Minutes of Previous Meeting

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

Recommendations Approved

Allocation of Seats

From: Annual Council - Wednesday 21st May 2025 12.30 pm - May 21, 2025

Recommendations Approved

Summary

Meetings Attended: 74

Average per Month: 3.1

Decisions Recorded: 169