Neil Eccles

Council Annual Report 2024/25

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to note the Council Annual Report 2024/25 and authorize minor final amendments prior to publication.

Recommendations Approved

Customer Feedback Annual Report 2024-2025

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to approve the recommendations outlined in the Customer Feedback Annual Report 2024-2025, including reviewing the performance data, continuous improvement plan, and self-assessment related to complaints, and delegating authority to implement agreed recommendations or changes.

Recommendations Approved

Vacancy Factor Budget Virements

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to improve budget monitoring and control, delegated authority was granted to the Director of Finance & Corporate Resources to make budget virements between staff expenditure budgets and vacancy factor budgets, even if over £100k, for 2025/26 and future years, amending the scheme of delegation in the constitution accordingly.

Recommendations Approved

MINUTES OF COMMITTEES

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

Recommendations Approved

Customer Experience Strategy

From: Council - Wednesday, 15th October, 2025 7.30 pm - October 15, 2025

...to approve the 2025-2028 Customer Experience Strategy and delegate authority to the Assistant Director of Corporate and Customer Services to approve actions aligned with it.

Recommendations Approved