Cllr Vicky Perfect

Public Services Ombudsman for Wales Annual Letter 2024-25 and half-year complaints performance 2025-26

From: Corporate Resources Overview & Scrutiny Committee - Thursday, 11th December, 2025 10.00 am - December 11, 2025

The purpose of this report is to share the Public Services Ombudsman for Wales Annual Letter 2024-25 for Flintshire County Council. The Annual Letter provides an overview of the performance of the Council in relation to complaints of maladministration received between 1 April 2024 - 31 March 2025.  This report also provides an overview of complaints received by each portfolio of Flintshire County Council in the first half 2025-26 (1 April 2025 - 30 September 2025).

Recommendations Approved

Action Tracking

From: Corporate Resources Overview & Scrutiny Committee - Thursday, 11th December, 2025 10.00 am - December 11, 2025

To inform the Committee of progress against actions from previous meetings.

Recommendations Approved

Minutes

From: Corporate Resources Overview & Scrutiny Committee - Thursday, 11th December, 2025 10.00 am - December 11, 2025

Recommendations Approved

Flintshire Markets

From: Environment & Economy Overview & Scrutiny CommitteeTuesday, 9th December, 2025 10.00 am - December 09, 2025

To provide an update on the operation of the markets service in Flintshire and to propose amendments to increase their benefit to Flintshire town centres.

Recommendations Approved

Review of Protected Highway Improvement Schemes

From: Environment & Economy Overview & Scrutiny CommitteeTuesday, 9th December, 2025 10.00 am - December 09, 2025

To review the Council’s protected highway improvement schemes in light of the adopted Regional Transport Plan.

Recommendations Approved