Content

Resolved
–
 
That the
Committee noted the performance improvement information contained
within this report - specifically, the 8% and 9% increases in
timely responses to Stage 1 and Stage 2 complaints respectively,
compared to the previous financial year and supports the key
improvement actions outlined in Section 8 of the Annual Report to
ensure continued progress including:-
 

·        
Timeliness of
Responses;

·        
Training and Communication;

·        
SEND Complaints. 
 
(To be actioned by: Interim Strategic Director Corporate
Resources/s151)
 

                                                               
(Steven Mair - 07786 525809)