Purpose

The annual complaints report
for the Council provides the total number of complaints and
compliments received by the Authority each financial
year.  
 
This includes information on
the volumes received by each service area with narrative provided
on trend analysis, explaining any increase or decrease from the
previous year. Improvements made by the Council as a result of
customer feedback is also considered and documented. 
 
Additional information is
provided on complaints that have beenescalated to the Public Ombudsman for Wales
including data such as the number of complaints being
upheld.
 

Content

RESOLVED: that the contents of
the report be noted.