Annual Complaints Report
October 19, 2023 Cabinet (Cabinet collective) Key decision Awaiting outcome View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to note the contents of the annual complaints report for the Council, which details complaint and compliment volumes, service area breakdowns, trend analysis, improvements made, and escalated complaints to the Public Ombudsman for Wales.
Full council record
Purpose
The annual complaints report for the Council
provides the total number of complaints and compliments received by
the Authority each financial year.
This includes information on the volumes
received by each service area with narrative provided on trend
analysis, explaining any increase or decrease from the previous
year. Improvements made by the Council as a result of customer
feedback is also considered and documented.
Additional information is
provided on complaints that have been escalated to the Public Ombudsman for Wales including data such
as the number of complaints being upheld.
Content
RESOLVED: that the contents of
the report be noted.
Supporting Documents
Details
| Outcome | For Determination |
| Decision date | 19 Oct 2023 |