Purpose

The annual complaints report for the Council
provides the total number of complaints and compliments received by
the Authority each financial year.  
 
This includes information on the volumes
received by each service area with narrative provided on trend
analysis, explaining any increase or decrease from the previous
year. Improvements made by the Council as a result of customer
feedback is also considered and documented. 
 
Additional information is
provided on complaints that have been escalated to the Public Ombudsman for Wales including data such
as the number of complaints being upheld.
 

Content

RESOLVED: that the contents of
the report be noted.