Purpose

Procurement of a new Street
Outreach, Tenancy Sustainment and Resettlement Service aligns with
Croydon’s Rough Sleeping and Homelessness Strategy, which was
approved by the Full Council on 17 July 2024 and, more recently,
the external needs analysis of Supported Housing commissioned by
the Council and undertaken by Homeless Link, external
consultants. 
 
This service is designed to
find and document people who are Rough Sleeping on Croydon’s
streets, then case manage them as soon as possible, so that they
receive emergency accommodation and assessment. 
 
This service will operate in
conjunction with the Croydon Anti-Social Behaviour Enforcement Team
and additionally seek to address and consequently reduce
anti-social behaviour on the streets of Croydon.
 
 

Content

For the reasons as detailed in
the report, the Cabinet Member for Homes AGREED
to:
 
Approve the strategy set out in
this report for the re procurement of the Street Outreach Tenancy
Sustainment and Resettlement Services with an estimated annual cost
of £330k per year, and an aggregated total of £2.3
million over its 7-year term.    

Reasons for the decision

Procurement of a new Street
Outreach, Tenancy Sustainment and Resettlement Service aligns with
Croydon’s Rough Sleeping and Homelessness Strategy, which was
approved by the Full Council on 17 July 2024 and, more recently,
the external needs analysis of Supported Housing commissioned by
the Council and undertaken by Homeless Link, external
consultants.   
 
This service is designed to
find and document people who are Rough Sleeping on Croydon’s
streets, then case manage them as soon as possible, so that they
receive emergency accommodation and assessment, where this is
appropriate, or otherwise be diverted off the streets.  This
service will operate in conjunction with the Croydon Anti-Social
Behaviour Enforcement Team and additionally seek to address and
consequently reduce anti-social behaviour on the streets of Croydon
particularly where people sleeping rough do not engage with support
offered to move them off the streets. 
 
The report outlines the
procurement process to be undertaken and the recommended
strategy. 
 

Alternative options considered

Option
Summary 
 

Pros 

Cons 

Decommission and stop the
service. 
 
 
 
 
 
 
(Not
Recommended) 

Saves costs of running the
service.  
 
Reduces risk of a non-compliant
contract 
 
 

Unable to fulfil statutory
duties required under The Homelessness Reduction Act 2017 and
subsequent government requirements. 
Safeguarding issues whereby
Croydon residents who are either street homeless or at risk of
sleeping rough will not be managed by the Council. This could
potentially lead to additional costs in terms of adult social care,
NHS and community health costs, incidence of crime and ASB, and
others. 
 

Extend the current
Contract  
 
 
 
 
 
 
 
 
 
 
 
(Not
Recommended) 

Service already in place and no
need to change current contractual
arrangements. 
 
Allows for the full reappraisal
of supported housing provision to be carried
out. 
 
Holds the fee at the current
fixed price 
 
 

This would be non-compliant as
the contract has already had numerous extensions and would not meet
the PCR regulations. 
 

Re-procurement 
Via Open
Competition. 
 
(Recommended) 

This will produce a compliant
contract 
 
It would also introduce better
ways of working and support for the service 
 
 

Given the cost-of-living rise
and changes to London Living Wage and National Insurance, as well
as increasing levels of need from increased risks of homelessness,
this may result in a price increase. 

Issue invitation to tender
via a suitable public sector Frameworks 
 (Not
Recommended) 

Competitive process that can
ensure value for money and fixed prices that could be better than
current market prices 

Procurement have conducted a
search for available frameworks, and none appears suitable in
adequately meeting our requirements.  
 
Additionally, there may be fees
associated with using a framework, and there is a possibility that
it will not necessarily incorporate 10% social value and PSP
provisions. 

Direct Award on DPS 3 Lot 2
–  
 
 
 
 
 
 
(Not
Recommended) 

A way to rapidly make a
longer-term compliant solution without a mini competition reducing
the procurement time to award the contract 
 
 

This would not be the best way
since suppliers available within this framework do not currently
reflect this marketplace.  
 
 

In house delivery
– 
 
(Not
Recommended) 

 

We do not have sufficient
knowledge or resources to deliver this service, which requires
specialist skills and knowledge not available or used elsewhere in
the council.