This week in Croydon:

Housing Services Under the Microscope: Financial Health, Tenant Safety, and Future Plans

This week, Croydon Council's housing services faced intense scrutiny across multiple committees, with a strong focus on financial performance, tenant safety, and the ongoing improvement of services. The Scrutiny Homes Sub-Committee met on Tuesday 14 July 2026 to review the financial health of the Housing service for the 2025/26 financial year. The Housing Assurance Board convened on Monday 13 July 2026 to discuss operational performance, repairs, and workforce development.

Financial Performance: Underspends and Emerging Costs

The Scrutiny Homes Sub-Committee was presented with an overview of the Housing service's financial performance for 2025/26. While there was an overall underspend of £3.29 million against the Housing General Fund budget, largely due to temporary accommodation and staffing vacancies, some areas saw overspends. Notably, the Housing Revenue Account (HRA) had an underspend of £1.6 million, but disrepair claims remain a significant concern. The impact of legislative changes, such as Awaab's Law[^1], coming into effect from October 2025, was highlighted as a priority. The HRA capital programme also saw an underspend of £13.1 million, primarily due to delays in acquisitions and the Regina Road project.

The Housing Assurance Board also received a mixed performance report. While tenant satisfaction with repairs and communal areas showed improvements, challenges persist with gas compliance and void turnaround times. The Board was informed that sickness rates in the Housing Directorate are higher than the London Council average, though progress has been made in reducing long-term sickness absence.

• What this means for you: These financial reviews are crucial for ensuring the council's housing stock is well-maintained and that services are delivered efficiently. While underspends can be positive, the ongoing concerns about disrepair claims and the impact of new legislation like Awaab's Law highlight the need for continued investment in tenant safety and housing quality.

Link to Scrutiny Homes Sub-Committee meeting Link to Housing Assurance Board meeting

Tenant Safety and Service Improvement: A Constant Focus

Both committees delved into measures to improve tenant safety and the overall quality of housing services. The Housing Assurance Board received an update on the Housing Improvement Programme, which is actively addressing underperformance in areas like complaints and voids. A detailed update on the Housing Repairs Service highlighted improvements in first-time fix rates and a reduction in overdue jobs. However, challenges remain in roofing, drainage, and leak detection, with a new No Access Policy being implemented. The significant number of legal disrepair cases was also noted, with efforts underway to streamline processes and reduce costs.

The Scrutiny Homes Sub-Committee also received an update on the Private Rented Sector (PRS) Licensing Scheme, which aims to improve housing conditions and management standards. The planned go-live date for licensing schemes is 25 September 2026.

• What this means for you: The council is actively working to improve repairs and maintenance, address safety concerns, and enhance the quality of private rented accommodation. These efforts are vital for ensuring safe and decent homes for all residents.

Workforce Development and Professional Standards

The Housing Assurance Board discussed progress in strengthening professional standards and workforce stability within the housing directorate. Preparations for the Competence and Conduct Standard (CCS), due in October 2026, were highlighted, with a focus on a whole-system approach that includes competence, professionalism, and resident focus. Resident feedback has been integral in shaping these standards.

• What this means for you: The council is investing in its housing staff to ensure they have the necessary skills and professionalism to deliver high-quality services. This focus on standards is crucial for building trust and ensuring residents receive the best possible support.

Knowing Our Residents: Data for Better Services

A key discussion at the Housing Assurance Board was the improvement in collecting and using resident information. A PowerBI dashboard now provides better visibility of data gaps, enabling tailored services such as prioritising fire risk assessments for vulnerable residents and improving repairs responses. This data-driven approach is essential for understanding and meeting the diverse needs of Croydon's residents.

• What this means for you: By better understanding who lives in Croydon and their specific needs, the council can tailor services more effectively, ensuring that support reaches those who need it most.

Licensing Sub-Committee Considers Extended Hours for The George PH

The Licensing Sub-Committee met on Wednesday 15 July 2026 to consider an application to vary the premises licence for The George PH, located at 17-21 George Street, Croydon, CR0 1LA. The application, from JD Wetherspoon plc, sought to extend children's hours on the premises and add St. Patrick's Day as a non-standard timing for extended licensable activities.

Concerns were raised by local councillors regarding the potential impact on the licensing objectives, particularly the protection of children from harm and public safety. Representations highlighted a lack of detailed safeguarding policies and questioned the effectiveness of current public safety measures. The committee was asked to decide whether to grant the application, vary it with additional conditions, or refuse it.

• What this means for you: Decisions made by the Licensing Sub-Committee directly affect the availability of entertainment and hospitality in your local area, as well as the potential for noise and disturbance. This case highlights the balance between business interests and the need to protect residents and maintain public safety.

Link to Licensing Sub-Committee meeting

Ethics Committee Reviews Complaints and Member Development

The Ethics Committee met on Wednesday 15 July 2026 to review ethics complaints, member learning and development, and declarations of gifts and hospitality.

Ethics Complaints Update

The committee received an update on ethics complaints lodged in the first two quarters of 2026. Four complaints were received, with two lodged before the election being closed with no further action. The remaining two, alleging disrespect and harassment, are currently under assessment.

Member Learning and Development

A report on Member Learning and Development for 2025-26 indicated a decrease in training sessions, typical towards the end of a council term. However, the induction plan for the current year is more extensive.

Gifts and Hospitality Declarations

The committee reviewed quarterly declarations of gifts and hospitality received by members, separating pre- and post-election declarations.

• What this means for you: The Ethics Committee plays a vital role in upholding standards of conduct within the council. Their work ensures transparency and accountability, building public trust in local government.

Link to Ethics Committee meeting

Other Matters

The Scrutiny Homes Sub-Committee met on Tuesday 14 July 2026. The meeting reviewed the financial performance of the Housing service, discussed the proposed work programme for 2026/27, and considered updates on the Private Rented Sector (PRS) Licensing Scheme and the Temporary Accommodation Charging Policy. Link to meeting

The Housing Assurance Board met on Monday 13 July 2026. Discussions included operational performance, repairs and maintenance, sickness absence, workforce development, and resident data. Link to meeting

The Licensing Sub-Committee met on Wednesday 15 July 2026 to consider an application to vary a premises licence for The George PH. Link to meeting

This week in Croydon:

Late-Night Restaurant Hours Spark Noise and Nuisance Concerns

The Licensing Sub-Committee met on Monday 6 July 2026 to consider an application for a premises licence for Dawat Restaurant, located at 1416-1418 London Road, Norbury, SW16 4BZ. The restaurant sought permission to serve late-night refreshment until 1:00 AM daily, including New Year's Eve.

While the applicant, London Road Foods Ltd., highlighted their long-standing positive reputation and commitment to responsible trading, local residents and the Scots Estate (Norbury) Residents' Association (SERA) raised concerns. Their primary worries centred on potential noise and disturbance from patrons leaving late at night, particularly on weekdays, and the impact of increased traffic and parking on residential streets. SERA proposed an 11:00 PM cut-off for weekdays, expressing a need for caution regarding future management changes.

The council's Statement of Licensing Policy¹ guided the committee's considerations, focusing on the four licensing objectives: prevention of crime and disorder, public safety, prevention of public nuisance, and protection of children from harm. The report noted that the premises are not located within a cumulative impact area, which might otherwise trigger stricter licensing conditions. The applicant proposed measures such as CCTV, an incident log, and signage encouraging quiet departures.

The Sub-Committee was tasked with deciding whether to grant the licence as requested, vary it with additional conditions, or refuse it. The outcome of this decision will directly affect the late-night environment in Norbury and the potential for noise and disturbance for nearby residents.

Link to Licensing Sub-Committee meeting

Pension Fund Gears Up for Major Regulatory Overhaul and Audit

The Pension Board convened on Thursday 9 July 2026 to address significant upcoming changes and ongoing oversight of Croydon's Local Government Pension Scheme (LGPS). The meeting covered the fund's annual report, administration performance, and crucial updates on government reforms that will reshape how pension funds operate.

Fit for the Future Reforms and London CIV

A key focus was the government's Fit for the Future proposals, including new LGPS pooling and governance regulations that came into effect on 30 June 2026. These reforms mandate that LGPS assets be managed through FCA-regulated asset pool companies. The Board received an update on the evolving relationship with London CIV, the designated asset pool for Croydon, and the contractual arrangements now in place. This regulatory shift is designed to achieve greater efficiency and investment returns, but it requires careful management to ensure the long-term security of members' pensions.

Administration Performance and Member Services

The Board reviewed the Croydon Pensions Administration Report for December 2025 to May 2026. This report detailed performance against Key Performance Indicators (KPIs), highlighting positive engagement with the online member portal. However, operational challenges related to recruitment and system processes were also noted. Updates on the McCloud judgement implementation and the Pensions Dashboard project signal a move towards greater transparency and improved member services, which is vital for those relying on their pensions for retirement.

Audit Findings and Governance Compliance

The Board was presented with the Audit Findings Report for the 2024/25 financial year. The auditors issued a disclaimer of opinion on the financial statements due to limitations from prior years. This underscores the ongoing work required to ensure the full financial integrity and transparency of the Pension Fund. The Board also reviewed its Risk Management Policy and Risk Register, identifying key risks and planned mitigation strategies to safeguard the fund's stability.

• Impact on Residents: These discussions are crucial for the financial well-being of all current and future pensioners. The reforms and audit processes are designed to ensure the robust management and security of their retirement savings. The Board's oversight plays a vital role in holding the fund to account and ensuring it meets its obligations to members.

Link to Pension Board meeting

Health and Social Care Transformation and Community Pharmacy Under Scrutiny

The Scrutiny Health & Social Care Sub-Committee met on Tuesday 7 July 2026 to examine progress on the Adults Living Independently Transformation Programme and receive an update from the South London and Maudsley NHS Foundation Trust (SLAM). The committee also reviewed its work programme for the upcoming year.

Improving Community Care with SLAM

The Sub-Committee received an update from SLAM regarding its Croydon Community Care Development Programme. This initiative aims to redesign community services by establishing neighbourhood centres and integrating statutory services with voluntary, community, and faith sector (VCSE) partners. The programme is on track for a go-live date of 28 September 2026, promising a more integrated and accessible approach to mental health support within the community.

Adults Living Independently Programme on Track for Savings

The Adults Living Independently transformation programme, a cornerstone of the Adult Social Care and Health Directorate's financial strategy, is reportedly on track to deliver its £15 million savings target. This programme focuses on enhancing residents' independence and reducing reliance on commissioned care services. While progress is positive, the report highlighted risks related to succession planning and performance management, underscoring the need for continued vigilance.

Community Pharmacy: Access and Challenges

An update from Healthwatch Croydon highlighted findings from a report on community pharmacy services. While most residents find their local pharmacies convenient, concerns were raised about longer opening hours, stock availability, and waiting times. Pharmacists identified workforce and financial viability as significant challenges. The report recommended improved communication about services and a review of funding to meet demand. This is particularly important for vulnerable residents who rely on pharmacies for essential medication and advice.

• Impact on Residents: These discussions directly impact the quality and accessibility of health and social care services. The SLAM programme promises better mental health support, while the Adults Living Independently programme aims to empower residents to live more independently. The focus on community pharmacy ensures that vital local health services remain accessible and responsive to residents' needs.

Link to Scrutiny Health & Social Care Sub-Committee meeting

Other Matters

The Licensing Committee meeting scheduled for Monday 6 July 2026 was cancelled.

The Bandon Hill Cemetery Joint Committee met on Monday 6 July 2026. Information regarding the outcomes of this meeting is pending council publication.

This week in Croydon:

Older Residents' Health and Wellbeing Take Centre Stage at Health & Wellbeing Board

The Health & Wellbeing Board met on Wednesday, 1 July 2026, with a significant focus on the health and wellbeing of Croydon's growing older population. Discussions covered a comprehensive needs assessment, the Dementia Strategy, and crucial updates on the Better Care Fund. The Board also proposed changes to its own terms of reference to enhance resident and primary care representation.

A Growing Older Population: Needs and Strategies

A key takeaway from the meeting was the stark projection that by 2041, one in five Croydon residents will be over 65. The Croydon Older People Needs Assessment[^1], the first in over a decade, revealed significant challenges including complex health conditions, a high risk of falls, and the pervasive issue of social isolation. Alarmingly, men in the most deprived areas of Croydon live over nine years less than men in the least deprived areas, and 17% of older residents live in poverty.

To address these issues, the Board endorsed recommendations to make Croydon a fully age-friendly borough, strengthen preventative care, enhance integrated care for complex needs, and actively tackle social isolation. Councillor Melanie Felten voiced concerns about health inequalities, particularly the disparities between men and women in healthy life expectancy and the north-south divide within the borough.

Sean Olivier, Head of Older Adult Social Care, provided an update on the Dementia Strategy[^2]. While progress has been made in staff training and developing resources, the strategy is undergoing a review to refine its 80 actions for better delivery. The importance of making every contact count to delay or prevent dementia through lifestyle interventions was also stressed.

Hilary Williams, Managing Director for Community and Integration, highlighted the focus on optimising independence and interdependence for older residents. This includes upskilling the workforce to be frailty and dementia aware and strengthening partnerships with the voluntary sector to combat social isolation. The expansion of intermediate care and the development of a frailty same-day emergency care service were noted as key successes.

Edwina Morris, Chair of Healthwatch Croydon, raised concerns about older people feeling safer in hospital than at home, underscoring the need to effectively evaluate community services. The Board acknowledged the growing need for support and the importance of a system-wide approach to address the pressures on health and care services.

Better Care Fund and Pharmaceutical Needs Assessment

Paul Connolly, Head of Integrated Contracts and Performance for the One Croydon Alliance, presented the Better Care Fund (BCF) submissions[^4]. The Board ratified the end-of-year submission for 2025-26, confirming full spending of the allocation and near-completion of Key Performance Indicators (KPIs). The planning submission for 2026-27 indicated a modest funding increase of just over three percent, though the one-year settlement makes long-term planning challenging.

Sally Hudd, Public Health Principal, provided an update on the Pharmaceutical Needs Assessment (PNA) Maintenance[^5]. Soar Beyond Ltd has been commissioned to maintain the PNA, with the Board recommended to note this approach and receive quarterly monitoring updates. Questions were raised about pharmacy closures and accessibility, particularly for wheelchair users, which Hudd assured would be addressed.

Strengthening Board Representation and Governance

Proposed updates to the Health and Wellbeing Board's Terms of Reference[^6] were presented, including adding a Resident Voices Group representative and a Primary Care Sector representative to the non-core membership. A constitutional change involves the inclusion of the Neighbourhood Health Programme. Councillor Janet Campbell supported the inclusion of resident voices but stressed the need to avoid tokenism. The constitutional change will be presented to Full Council for formal approval.

Dr. James Moore presented the Health Protection Forum Annual Report[^7], highlighting strong health protection arrangements in Croydon. A persistent concern remains childhood vaccination coverage, which is below the 95% target. The Board supported aligning the Forum's terms of reference with the Association of Directors of Public Health Framework for a structured annual assessment.

The Board also reviewed its Forward Plan[^8], with the next meeting on October 14th to include a deep dive into Good Mental Health and Wellbeing for All.

• Impact on Residents: The focus on older residents' health is critical, given the demographic shift. Improved preventative care, dementia support, and tackling social isolation can significantly enhance the quality of life for many. The Better Care Fund ensures continued support for integrated health and social care, while the PNA maintenance helps ensure access to essential pharmacy services. Changes to the Board's terms of reference aim to give residents and primary care a stronger voice in shaping health and wellbeing strategies.

Link to Health & Wellbeing Board meeting

Other Matters

The Scrutiny Children & Young People Sub-Committee met on Tuesday, 30 June 2026. The committee received an update on the transformation of children's services, including strategic transformation, the Families First Partnership, SEND reforms, and youth justice. They also reviewed performance data for Early Help, Children's Social Care, and Education. Key concerns included the percentage of Education, Health and Care Plans (EHCPs) issued within the 20-week target, which stood at 50%, falling short of the 62% target. Mitigation measures are in place, including case prioritisation and the use of temporary staff. The committee also discussed its draft work programme for 2026-2027, with potential items including tree mapping, climate action, enforcement, flood risk management, and contract management.

Link to Scrutiny Children & Young People Sub-Committee meeting

The Licensing Sub-Committee met on Monday, 29 June 2026, to consider a temporary event notice for Selhurst Sports Arena. The primary discussion revolved around an objection from Environmental Health concerning public nuisance due to noise from amplified music and a DJ. The committee was asked to decide on granting, varying, or refusing the application.

Link to Licensing Sub-Committee meeting

The Planning Committee met on Thursday, 2 July 2026. The committee granted planning permission for a new flat at Boulevard Point, 15 Scarborough Road, and for a change of use at 319 Whitehorse Road to create a studio flat. Permission was also granted for five detached dwellings at Land Adjoining 54, Beulah Hill. A pre-application presentation was given for the redevelopment of 89 Waddon Way, with committee members providing feedback.

Link to Planning Committee meeting

The Planning Sub-Committee met on Thursday, 2 July 2026. The committee granted planning permission for a new residential flat at Boulevard Point, 15 Scarbrook Road, and for a change of use from storage to a studio flat at 319 Whitehorse Road.

Link to Planning Sub-Committee meeting

The General Purposes Committee met on Wednesday, 1 July 2026. The committee was scheduled to discuss the use of investigatory powers, proposed updates to the council's constitution, and amendments to the members' scheme of allowances. The committee was also scheduled to address the establishment and appointment of a sub-committee and a working group.

Link to General Purposes Committee meeting

This week in Croydon:

Council Grapples with Financial Oversight and Governance Standards

The Audit & Governance Committee met on Thursday, 25 June 2026, to review critical financial and governance matters. Discussions ranged from the recruitment of an independent member to the committee, the annual treasury management review, and updates on internal and external audits. The council's commitment to counter fraud and its corporate risk management framework were also under scrutiny.

Strengthening Committee Independence

A key item was the consideration of appointing a new independent co-opted non-voting member to the committee. The recruitment panel recommended Julieda Puig Pereira Paes, citing her extensive experience in financial services and governance. This move aims to bolster the committee's independence and oversight, ensuring robust scrutiny of the council's financial dealings. The recommendation will now go to Full Council for final approval.

Treasury Management and Audit Progress

The committee reviewed the council's treasury management activities for the 2025/26 financial year, ensuring compliance with financial strategies and indicators. Updates on internal audit progress were presented, detailing work completed and the implementation of audit recommendations. External auditors, Grant Thornton LLP, provided an update on the 2024-25 audit and outlined their plans for the 2025-26 audit of both the Council and the Pension Fund. A significant focus was placed on Croydon's strategy for Regaining Assurance, a critical step in restoring confidence in the council's financial statements.

Counter Fraud and Risk Management

The committee received the annual report on counter fraud activities for 2025-26, highlighting investigations and emerging themes such as dual working and the use of CIFAS[^1]. The draft Counter Fraud Work Plan for 2026-27 was also presented. Furthermore, an overview of the council's corporate risk register was discussed, with a focus on aligning risks with strategic outcomes and identifying priority areas for scrutiny.

• Impact on Residents: These discussions are fundamental to ensuring the council manages public money responsibly and effectively. Strong governance and robust financial oversight protect public services and prevent fraud, ultimately benefiting all residents by ensuring resources are used for their intended purpose.

Link to Audit & Governance Committee meeting

Mayor Unveils Ambitious Business Plan Amidst Opposition Concerns

On Wednesday, 24 June 2026, the Cabinet met to discuss Executive Mayor Jason Perry's 100-day plan and the refreshed Mayor's Business Plan for 2026-2030. The plans outline seven key priorities, including a cleaner, safer Croydon and stronger local high streets, all to be delivered within existing budgets.

A Vision for Croydon's Future

Mayor Perry presented a plan focused on visible action, higher standards, and restoring pride in Croydon. He highlighted early initiatives such as deploying cameras to tackle fly-tipping and a pilot for GPS tagging of shoplifters. The plan aims to deliver a cleaner, safer Croydon, a thriving town centre, stronger high streets, better roads, quality homes, and support for families and young people.

Opposition Raises Concerns

Councillor Stuart King, leading for the opposition, questioned the council's capacity and culture to deliver these aims, noting the lack of new funding and what he described as alarmingly unambitious success measures. He also raised concerns about the reporting of antisocial behaviour data and the reliance on Transport for London (TfL) funding for road improvements. Mayor Perry responded that outcomes would be visible and that KPIs would be developed.

Regina Road Redevelopment Progresses

An update on the Regina Road Redevelopment Project revealed that the first tower block has been demolished, planning permission secured, and construction has commenced. The project aims to deliver 340 new homes, with Phase 1 providing 225 affordable council homes. Councillor Lynne Hale, Cabinet Member for Homes, highlighted the project's progress, while opposition councillors questioned the provision of affordable homes in Phase 2.

Conservation Areas and Scrutiny Recommendations

The Cabinet also agreed to adopt the updated Webb Estate and Upper Woodcote Village Conservation Area Appraisal and Management Plan, a document designed to protect the character of these historic areas. Recommendations arising from the Scrutiny and Overview Committee were also discussed, focusing on areas such as library services, support services, and financial support for local businesses.

Housing Assurance and Temporary Accommodation

The Housing Assurance Board review indicated that Croydon is better prepared for the new regulatory environment for social housing. The Cabinet also discussed the Temporary Accommodation Charging Policy, which aims to formalise rent and service charge setting and is expected to generate approximately £1.4 million annually. While 98% of residents in affected blocks will see no financial impact, concerns were raised about the potential disproportionate impact on racially minoritised households and women.

Commissioning Intentions and Market Position

The council's first Joint Commissioning Intentions and Market Position Statement was presented, aiming to align adult social care, children's services, housing, and health around a single vision. This document identifies current and future demand and opportunities for providers, with a focus on partnership with the NHS and the voluntary sector.

• Impact on Residents: The Mayor's Business Plan sets the direction for council services over the next four years. While ambitious, the opposition's concerns highlight the need for clear delivery mechanisms and measurable outcomes. The Regina Road project promises much-needed affordable housing, and the conservation area plan aims to preserve local heritage. The temporary accommodation policy, while aiming for financial sustainability, requires careful monitoring to ensure fairness for vulnerable residents.

Link to Cabinet meeting

Streets and Environment Committee Reviews Financial Performance and Conservation Plans

The Scrutiny Streets & Environment Sub-Committee met on Tuesday, 23 June 2026. The committee reviewed the financial performance of the Sustainable Communities, Regeneration & Economic Recovery budget and scrutinised the proposed plan for the Webb Estate and Upper Woodcote Village Conservation Areas.

Financial Performance and Budget Review

The committee examined the Period 10 Financial Performance Report, noting a forecast underspend of £27.3m for the 2025-26 financial year. This underspend is a positive indicator for the council's stabilisation plan. However, concerns were raised about a significant forecast overspend in the Dedicated Schools Grant (DSG) High Needs Block, primarily due to independent school placements. The report also highlighted the impact of Low Traffic Neighbourhood (LTN) fine reimbursements on parking income.

Conservation Area Plans Under Scrutiny

A significant agenda item was the scrutiny of the proposed Webb Estate and Upper Woodcote Village Conservation Areas Appraisal and Management Plan (CAAMP). This plan aims to update the assessment of these areas' character and provide guidance for future development. While the appraisal was generally well-received, the management plan generated mixed views, with some objections related to confusion over Article 4 Directions[^1].

Work Programme for the Year Ahead

The Sub-Committee also considered its draft work programme for 2026-27, identifying potential future scrutiny topics including the Environment Bill, public transport strategies, and the 'Cleaner Croydon' initiative.

• Impact on Residents: The review of financial performance ensures that council spending is monitored and controlled, which is vital for maintaining essential services. The scrutiny of conservation area plans helps protect the unique character of local neighbourhoods, ensuring that development respects the existing environment and heritage.

Link to Scrutiny Streets & Environment Sub-Committee meeting

Other Matters

The Audit & Governance Committee met on Thursday, 25 June 2026. Key discussions included the recruitment of an independent member, the annual treasury management review, and updates on internal and external audits. The committee also reviewed the council's counter fraud annual report and its corporate risk management framework.

Link to Audit & Governance Committee meeting