Pensions Administration System – contract variation
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Summary
...whether to approve a contract variation with Heywood Limited to include the 'Engage' module, replacing the end-of-life Member Self-Service system, thereby ensuring continued provision of self-service information to pension fund members.
Full council record
Purpose
Member self-service (MSS) is reaching end of
life at the end of January 2026. Engage, the module that will
replace MSS, is required in order to continue providing
self-service information to pension fund members.
Content
Approve a variation of the current contract
with Heywood Limited, to commence on 15/12/2025 and to include the
‘Engage’ module that will replace Member self-service
(MSS). This is required in order to continue providing self-service
information to pension fund members.
Details
| Outcome | Recommendations Approved |