Procurement of Cloud Based Contact Centre Solution (DN774679)
August 7, 2025 Director of Corporate Resources (Officer) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to award a contract for up to 10 years to Specialist Computer Centres Plc for the supply and support of a cloud-based contact center solution, AnywhereNow.
Full council record
Purpose
The current contract had reached its maximum term and a compliant procurement was required for a new contract. Following a competitive tender exercise, via the Crown Commercial Framework -RM6116 – Network Services (3) Lot 4b Digital Communication Services, a contract has been awarded to Specialist Computer Centres Plc as the highest scoring bid from the 7 bids received
Decision
To award a contract for up to 10 years to Specialist Computer Centres (SCC) Plc to supply and support AnywhereNow (previously known as Anywhere365).
Alternative options considered
As part of this procurement other routes to market were considered such as G-cloud but were rejected due to the limited contract length and limited potential suppliers.
Details
| Outcome | Recommendations Approved |
| Decision date | 7 Aug 2025 |