Purpose

Revised NNC Unacceptable Customer Behaviour
policy, to be adopted and to replace the version currently
published

Content

RESOLVED
 
KEY DECISION
 

That
the Executive approves the North Northamptonshire Council
Unacceptable Customer Behaviour Policy
 

 

Reasons for Recommendations –
 

·              
The current policy confirming how the Council will
manage unacceptable behaviour was drafted under the Future
Northants programme board and adopted by the Shadow
Executive. It is
recommended that policies are reviewed regularly to reflect the
environment the authority operates in.
 

·              
The Council has a responsibility to mitigate risk
and ensure health, safety and wellbeing of staff and contractors
and a robust policy should provide clarity on what behaviours are
considered unacceptable and how those behaviours will be
managed.  The policy will also address
persistent vexatious contacts and how these will be managed; these
place a strain on the Council’s ability to deliver services
impacting other customers by monopolising resources.

 

Alternative Options Considered:Option to not revise and continue
to operate under policy drafted by Future Northants and adopted at
vesting day. This is not recommended.