Content

RESOLVED that: The Corporate Scrutiny
Committee:
 
     
i.        
Notes the Performance Indicator Report.
 
    
ii.        
Requests that future reports include:
 
-      
Clear benchmarking data against statistical neighbours and
national averages
 
-      
Explanatory narrative for all red-rated indicators
 
-      
Links between performance outcomes and resource
allocation
 
   
iii.        
Requests that a spotlight session be scheduled on customer
service performance at a future meeting.