Purpose

Presentation of the Local Government &
Social Care Ombudsman Annual Review of North Northamptonshire
Council Complaints 2023/24

Content

RESOLVED
 
KEY DECISION
 

That the
Executive noted the content and recommendations of the
LGCSO’s annual review letter, including the outcomes of their
investigations completed in the year 2023/24 that relate to North
Northamptonshire Council.
 

 

Reason for Recommendation: To ensure correct scrutiny and
oversight of corporate complaint handling performance. This
supports accountability and transparency which are integral to a
positive organisational culture of complaint handling.
 
Alternative Options Considered: No alternative option
considered. Scrutiny of annual performance outcome by council
governance is an expectation of the LGSCO complaint handling
code.