Local Government and Social Care Ombudsman Annual Report
October 15, 2024 Corporate Scrutiny Committee (Committee) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to note the Local Government and Social Care Ombudsman's annual review letter, request future reports include examples of learning from complaints and details of Stage 1 and 2 complaints, and receive an update on the impact of process changes at a future meeting.
Full council record
Content
RESOLVED:
(i)
To note the content and recommendations of the
LGCSO’s annual review letter.
(ii)
That future reports contain examples of learning
from complaints and details of Stage 1 and Stage 2
complaints.
(iii)
To receive an update on the impact of the changes in
the process at a future meeting of the Committee.
Related Meeting
Corporate Scrutiny Committee - Tuesday 15th October, 2024 7.00 pm on October 15, 2024
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 15 Oct 2024 |