Telecare Service

August 1, 2025 Executive Director of Resources & S151 Officer (Officer) Key decision Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to award a three-year contract to Livity Life Limited for the Telecare Monitoring and Response Service, replacing the previous contract with NRS Healthcare Ltd, under an existing framework agreement.

Full council record
Purpose

Maintain continuity of the
Telecare Monitoring and Response Service.

Content

To
award a call-off contract for the supply of the Telecare Monitoring
and Response Service to Livity Life
Limited under an Integrated Community Care Equipment and Associated
Services Procurement Services Framework Agreement commissioned by
the Commercial Services Group of Kent County Council.
 
The contract is to replace the contract terminated due to the
failure of NRS Healthcare Ltd
         
It
is a three-year contract.
 

Reasons for the decision

The Telecare Service supports
the wellbeing principle within the Care Act 2014 and helps people
to live safely and independently and avoid the need for long-term
residential care. It also aims to reduce pressure on health
services by providing people and their families with more proactive
support at home, rather than by conveyance and/or admission to
hospital

Alternative options considered

Not providing a telecare service is not an acceptable
option.
 
Providing the telecare service through in-house provision was
considered.  The complexity of the
telecare contract means that an in-house model delivered by the
Local Authority is unrealistic in the timeframe. The establishment
and delivery of an in-house service would cost significantly
more.
 

Details

OutcomeRecommendations Approved
Decision date1 Aug 2025