Customer Experience Strategy

May 14, 2024 Cabinet (Cabinet collective) Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to approve the council's new Customer Experience Strategy, which aims to improve customer interactions and ensure a customer-first approach across all council services.

Full council record
Purpose

To approve the Council’s Customer
Experience Strategy

Content

Recommendations approved.

Supporting Documents

CA240514R09 1.3 Annex 3 High Level Action Plan Feedback.pdf
CA240514R09 Customer Experience Strategy Cabinet Cover Report.pdf
CA240514R09 1.1 Annex 1 OCC Customer Experience Strategy Final May.pdf
CA240514R09 1.2 Annex 2 Engagement Report Final.pdf

Details

OutcomeRecommendations Approved
Decision date14 May 2024
Subject to call-inYes