Richmond Annual Corporate Complaints Report for 2022-23

September 21, 2023 Finance, Policy and Resources Committee (Committee) Key decision Approved View on council website
Full council record
Purpose

This paper provides an annual report summarising the
Council’s complaints performance, including an analysis of
the complaints responded to by all Council Departments for the
years 2022/23.

Content

RESOLVED:
 
The Finance, Policy and Resources Committee
noted the report and associated appendices.

Supporting Documents

Corporate Complaints - Appendix 4 - Annual Review Letter.pdf
Corporate Complaints.pdf
Corporate Complaints - Appendix 5 - Learning Examples.pdf
Corporate Complaints - Appendix 1.pdf
Corporate Complaints - Appendix 2 - Complaints Data.pdf
Corporate Complaints - Appendix 3 - LGSCO Upheld Cases.pdf

Details

OutcomeRecommendations Approved
Decision date21 Sep 2023