Content

DECISION
 
The Mayor in
Sub-Committee RESOLVED that:
 

1.    
Notes the progress made to deliver the Your Voice, Our Action
– Safe Homes, Great Services Programme.
 

2.    
Agrees to the closure of the Governance workstream following
the completion of all deliverables.
 

3.    
Agrees to the establishment of two new programme
workstreams:
 

•        
Policies and Procedures

•        
Resident Engagement
 

4.    
Agrees that a review of progress be undertaken, with three
pillars: Root-cause Analysis, Self-Assessment, and Programme
Review, with findings to be presented to the Cabinet Sub-Committee
in September. 

Reasons for the decision

The Your Voice,
Our Action: Safe Homes, Great Services programme is the improvement
programme for housing management services.
 
The Your Voice,
Our Action: Safe Homes, Great Services programme:
 

•        
Puts tenants and their voice at the heart our
services.

•        
Ensures our council homes are safe.

•        
Brings services together under one roof.

•        
Achieves compliance with the Consumer Standards.
 
At Cabinet in
November 2024, we presented our initial draft Regulatory Assurance
Action Plan following HQN and Pennington’s
reviews.
 
The programme has
been developed from the action plan, incorporating resident
feedback, internal and external reviews and engagement with the
Regulator of Social Housing.
 
The lifespan of
the programme is between November 2024 and January 2026.
 
It is expected
that the programme will continue to develop through co-production
with the Housing Management Cabinet Sub-Committee, the Regulator of
Social Housing and Tenants’ Voice.
 
The programme is
designed to enable an agile approach to ensure responsive and
planned improvements can be made, that we can adapt
to challenges and that a culture of
continuous improvement is embedded in our services. 1.8 In
reflection of the importance of improvements to our housing
management landlord functions, the Housing Management Cabinet
Sub-Committee will receive a report each meeting setting out the
progress made in delivering the programme.

Alternative options considered

There are no
alternative options to delivering the programme; we are committed
to improving our housing management services, putting residents and
their voice at the heart of our services, ensuring our council
homes are safe and meeting the Consumer Standards.
 
A decision could
be taken to not complete a mid-point review, instead continuing to
deliver the programme as is and to not identify root-causes for
issues identified within the regulatory inspection. However, this
is not recommended as it has the risk that problems will reoccur
without us addressing the root-causes and that the highest impact
deliverables for our residents are not
prioritised.