Content

DECISION
 
The Mayor in
Sub-Committee is RESOLVED that:
 

1.    
approves the Council’s Annual Complaint Performance
Report for 2024-25 as at Appendix 1 in the report
submitted.

 

2.    
approves the Council’s annual self-assessment as at
Appendix 2 against the HO’s statutory complaint handling
code.

Reasons for the decision

Under the Social
Housing (Regulation) Act 2023, the HO’s complaint handling
code became statutory on 1 April 2024, meaning that landlords are
obliged by law to follow its requirements. Therefore, the Council
needs to complete and publish its self-assessment of its compliance
as part of its annual service report. 

Alternative options considered

There are no
alternative options as outlined above, this is a statutory
requirement as set out in the Social Regulation Act
2023.