Purpose

The Your Voice:
Our Action: Safe Homes, Great Services is our transformation and
improvement programme to ensure the Council is meeting the Consumer
Standards. The report sets out the progress made and key risks and
issues for consideration by the committee.

Content

DECISION
 
RESOLVED that the Mayor in Housing
Management (Cabinet) Sub-Committee:
 

1.    
Notes the progress made to deliver the Your Voice, Our Action
– Safe Homes, Great Services
Programme. 

Reasons for the decision

The Your Voice,
Our Action: Safe Homes, Great Services programme is the improvement
programme for housing management services.
 
The Your Voice,
Our Action: Safe Homes, Great Services programme:
 

•        
Puts tenants and their voice at the heart our
services.

•        
Ensures our council homes are safe.

•        
Brings services together under one roof.

•        
Achieves compliance with the Consumer Standards.
 
At Cabinet in
November 2024, we presented our initial draft Regulatory Assurance
Action Plan following HQN and Pennington’s
reviews.
 
The programme has
been developed from the action plan, incorporating resident
feedback, internal and external reviews and engagement with the
Regulator of Social Housing.
 
The lifespan of
the programme is between November 2024 and March 2026.
 
It is expected
that the programme will continue to develop through co-production
with the Housing Management Cabinet Sub-Committee, the Regulator of
Social Housing and Tenants’ Voice.
 
The programme is
designed to enable an agile approach to ensure responsive and
planned improvements can be made, that we can adapt to challenges
and that a culture of continuous improvement is embedded in our
services. 

Alternative options considered

There are no
alternative options to delivering the programme; we are committed
to improving our housing management services, putting residents and
their voice at the heart of our services, ensuring our council
homes are safe and meeting the Consumer
Standards.