Purpose

This report seeks comments and approval of the Tower Hamlets
Customer Experience Strategy 2023 -2026. The strategy was launched
for public consultation, on the 5th of June and internal staff
engagement on the 21st of June ending on the 7th of July. The
strategy sets out our vision to deliver against the commitments
outlined in the and will connect the council with our customers and
facilitate their easy access to our services to help them have a
better future.

Content

DECISION
 
1.   
To note the outcome of the public and staff engagement that informs
the Tower Hamlets Customer Experience Strategy 2023-26.
 
2.   
To agree the Tower Hamlets Customer Experience Strategy 2023-26
 
 
Action by:
CORPORATE DIRECTOR, RESOURCES (JULIE
LORRAINE)
(Director, Customer Services (R. Chand)
(Head of Customer Service (L. Sykes)
(Strategy and Policy Officer (K. Okawa)
(Strategy and Policy Officer (T. Alegbeleye)