Decision Maker: Cabinet

Outcome: Decision Made

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: December 5, 2024

Purpose: A review of the complaints received under the Council’s complaints procedure between 1 April 2024 and 30 September 2024.

Content: RESOLVED – That the summary of complaints over period one (1 April 2024 to 30 September 2024) be noted.   REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.