Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: March 26, 2025

Purpose: Effective parking enforcement on our estates is critical in ensuring that: · Residents and permit holders have a place to park in dedicated bays close to their homes, particularly people with disabilities or restricted mobility and people who are carers, pregnant or have young children. · Anti-social behaviour caused or enabled by illegal parking is tackled effectively and residents feel safe where they live. · Emergency vehicles can gain access to estates, ensuring the safety of residents. · Key council services, such as waste vehicles, can gain access to estates. · Illegal parking is deterred and responded to effectively. Enforcement of parking on estate (Housing Revenue Account) land is currently undertaken by NSL through Lot 2 of contract: ‘Removal of Nuisance Vehicles and Parking Enforcement Services’. The contract expires on 30 April 2025 with no option to extend. Through the programme of integrating housing management services back into the council, it has been assessed that the parking enforcement of estates should be insourced and undertaken by LBTH Parking Services. The outcomes that this will achieve are: · Improved customer satisfaction and experience. · Improved and streamline the customer journey. · Joined-up and standardised parking enforcement for on-street and estate parking. · Bringing back parking enforcement services for residents of our council homes back into public hands, achieving an “in-house” first approach in accordance with the Council’s Strategic Plan. · Improved organisational resilience within enforcement teams. Improved efficiency, streamline structures and reduce bureaucracy. This report seeks agreement to bring parking enforcement services for estates back in-house on 1 May 2025.

Content: The Exempt Appendix was noted.   DECISION   1.     To agree that estates parking enforcement services (as currently provided by NSL in Lot 2 of the contract ‘Removal of Nuisance Vehicles and Parking Enforcement Services’) is brought in-house on 1 May 2025.   2.     To agree that the first year of the Service Level Agreement will be based in principle on the operational model set out in s3.4 and cost model set out in Appendix 1 to the report. Services will be recharged to the Housing Revenue Account.   3.     To agree that the in-house service will include a removals service for nuisance and abandoned vehicles and agree a Housing Revenue Account recharge (subject to final decisions on the future model of the car pound) of c£80K for this service.   4.     To delegate final agreement of the Service Level Agreement to the Director of Neighbourhoods & Customer Services and the Director of Public Realm following consultation with the Mayor.   5.     To note the specific equalities considerations as set out in Paragraph 4 of the report.     Action by: CORPORATE DIRECTOR, HOUSING AND REGENERATION (D. JOYCE) (Programme Lead – Housing Management (N. Klinger)